The Managed Services

Benefits of Partnering with ACE Consulting Firm

Ultra-high quality business solutions — designed to reduce costs, increase productivity, and improve your bottom line.

At ACE Consulting Firm, we deliver enterprise-grade IT solutions tailored to your business. Whether you are a small business looking for your first managed services partner or a large organization seeking deep ERP expertise, we bring the experience, dedication, and responsiveness you deserve.

MANAGED SERVICES

What Are Managed IT Services?

Managed services allow you to outsource and automate the day-to-day management of your IT operations to a trusted partner. As your Managed Services Provider (MSP), ACE assumes ongoing responsibility for monitoring, managing, and resolving issues across your selected IT systems — on your behalf.

This model is a game-changer for businesses of all sizes. Small businesses gain access to enterprise-level expertise and technology without the cost of full-time staff. Larger organizations benefit from a focused, experienced team that acts as a seamless extension of their IT department.

OUR SERVICES

A Complete Range of Managed Services

We offer a comprehensive suite of services to cover every aspect of your IT environment:

Managed IT Support & ServicesComprehensive management of your IT environment, including operating systems (AS/400, Linux, Windows) and databases (Oracle and Microsoft SQL) — keeping everything running smoothly so you don’t have to.	Networks & Infrastructure End-to-end management of your LAN and WAN services, ensuring reliable, secure, and high-performance connectivity across your entire organization.
Managed Cyber SecurityProactive protection against today’s threats — anti-malware, phishing prevention, DDoS defense, and real-time updates to keep your business safe around the clock.	Help Desk & Support Services From everyday troubleshooting to resolving complex technical issues, our dedicated support team is here when you need us most.
Managed Print ServicesRemote management of your file and data infrastructure, handling all file management needs so your team can stay focused on what matters.	Managed JDE CNC ServicesFull-cycle JD Edwards CNC support — including installation, updates, and upgrades across all platforms. Never worry about CNC issues again.
Cloud Infrastructure ManagementScalable cloud solutions covering compute, storage, networking, and IT administration, plus virtualization support for apps, software, and operating systems.	Software as a Service (SaaS)Subscription-based software platforms tailored to your business needs — including Microsoft 365, unified communications, and enterprise-grade security software.
Wireless & Mobile ComputingFlexible wireless connectivity solutions ideal for businesses looking to modernize infrastructure or support internal mobile networks without heavy capital investment.	Managed Communication ServicesVoice, data, video, and messaging infrastructure — including VoIP and third-party call center capabilities — to keep your team connected and your customers supported.
Data Analytics & Business IntelligenceActionable insights from your data. We monitor trends, build performance roadmaps, and deliver intelligence that drives smarter business decisions.

ERP EXPERTISE

World-Class JD Edwards & Oracle Consulting

In addition to our broad managed services portfolio, ACE Consulting Firm is a recognized leader in JD Edwards, PeopleSoft, and Oracle consulting. We specialize in cleaning up implementations, improving system performance, hardening security, and optimizing network infrastructure — getting you to results in the shortest, most efficient timeframe possible.

We can help you with:

Upgrades from OneWorld 7.31 to EnterpriseOne 9.26x and above
OneWorld Xe or EnterpriseOne upgrades and new implementations
Identifying and resolving performance issues
Facility and Data Center moves
AS/400, Unix-Oracle, and Windows-SQL expertise
WebSphere installation, upgrades, and audits
Domestic and international expansion support
Implementing new functionality
Complex CNC issue resolution
System stress testing
Strategic planning and software selection
Cloud planning, installation, and support

CNC MANAGED SERVICES

Never Worry About CNC Issues Again

Get the industry’s most experienced CNC consultants proactively monitoring and supporting your OneWorld / EnterpriseOne architecture — for a flat monthly fee.

When you contact us, you are not reaching a rookie response line. Every service level includes a dedicated Primary Contact and a backup Secondary Contact — real experts who know your environment and are ready to help.

Our CNC managed services include:

Day-to-day OneWorld / EnterpriseOne administration
Proactive performance monitoring and issue resolution
Weekly Progress and Status Reports with prioritized findings and recommendations
Attendance at your staff meetings by phone
A stable, error-free, and well-performing system — guaranteed

WHY ACE?

Why Outsource Instead of Hiring Full-Time?

Hiring full-time, on-site IT staff is expensive and unpredictable. Beyond salary, you are also paying for:

Bonuses and administration costs
Vacation days, holidays, sick days, and personal days
Benefits and training (JD Edwards, equipment, and database)
A 2+ year learning curve before a new hire becomes truly effective

With ACE Consulting Firm, you get immediate access to a proven, experienced team — without the overhead, turnover risk, or productivity loss of building your own. Outsourcing routine infrastructure management to us lets you concentrate on running your business with fewer interruptions.

FULL-SERVICE COVERAGE

What’s Included in Our Managed Services

A summary of what ACE Consulting Firm delivers across all managed service engagements:

24×7 performance monitoring
Phone and remote support
Managed security, including cybersecurity
Software update management for all servers and workstations
24×7 help desk support
Data backup and disaster recovery
Email management systems
Hardware and software procurement
Cloud or on-premises server management (Public, Private, and Hybrid)
Device management for desktops, tablets, smartphones, servers, storage, networks, and applications
Monthly management reports (executive summary or detailed)
Business reviews and strategy sessions

GET STARTED

Let’s Talk About Your Business

Ready to take IT off your plate and focus on what you do best? ACE Consulting Firm is here to help. Contact us today to discuss your needs, meet our team, or request a quote.

We look forward to becoming your trusted IT partner.

IMPORTANT NOTES

All Services are done remotely for all Levels of Service except when the client requests On-Site Support. Any Expenses related to this agreement, including travel, are not covered under this agreement and will be billed separately.