IT & ERP Managed Service
The Managed Services
Benefits
A.C.E. Consulting Firm (ACE) is a provider of ultra-high quality business solutions and consulting services designed to help you reduce your costs, increase productivity, and improve your bottom line.
Managed services allow you to outsource and automate day-to-day management functions and responsibilities of your IT operations to a service provider, known as an IT Managed Services Provider. The managed services provider (MSP) assumes ongoing responsibility for monitoring, managing, and issue resolution for select IT systems and functions on your behalf. These services are often game changers for small businesses who need expertise or access to technology that is not budget friendly.
We can offer the following services for our clients.
Managed IT Support and Services
Managing all aspects of IT Services including Operating Systems (AS/400, Linux, MS-Windows-NT) and Databases (Oracle and Microsoft SQL)Managed
Networks and Infrastructure Services and Support
Managing all LAN and WAN Services
Managed Cyber Security
Support of all Security solutions including anti-malware, phishing, DDOS, and keeping everything updated in real-time.
Managed Support Services
Covering all services related to IT help — from troubleshooting to support of advanced issues.
Managed Print Services
Assisting remotely with all data and file infrastructure. Taking care of all file management needs.
Managed JDE CNC Services
Full Support of JDE Managed Services including Installation, update and upgrade for all different type of platforms.
Managed Cloud Infrastructure
Handling computing, storage, network, and IT Administration plus providing support for virtualization services for apps, software, operating systems, or more.
Managed Software as a Service (SaaS)
Offering software platform including subscription-based, for businesses. For example: Office 365, universal communication software, and anti-virus software, etc.
Managed Wireless and Mobile Computing
Implementing wireless connections which is useful for businesses that don’t have the capital to invest in setting up their own. Additionally, organizations can utilize this service for internal networks.
Managed Communication Services
Offering a range of communication infrastructure like messaging software, VoIP (voice over internet protocol), data, and video. We can operate as a third-party call center for client.
Data Analytics
Monitoring services for data management and data analytics. This service encompasses business intelligence to target specific trends, creating roadmaps for increased business performance.
In addition to providing a wide range of application software offerings that are critical to your business’ success, we deliver the highest quality consulting services for J.D. Edwards™ – PeopleSoft™ – Oracle™ systems available.
We specialize in cleaning up implementations, installation, upgrade, update, performance tuning, security and network infrastructure of the system. Our consultants have the skill, industry knowledge, and experience to work directly with you and assist you in accomplishing your objectives in the shortest, most efficient time frame possible.
We can help you with your ERP system such as Oracle/JD Edwards;
- Upgrade from 7.31 to EnterpriseOne 9.xx and above
- OneWorld Xe or EnterpriseOne Upgrades and Implementations
- Identify & Fix Performance Issues
- Facility or Data Center Moves
- AS/400, Unix-Oracle, and Windows NT-SQL expertise.
- WebSphere Installation, Upgrades and Audits
- Domestic / International Expansion and support
- Implementing New Functionality
- Complex CNC Issues
- Managed CNC Services
- System Stress Testing
- Strategic Planning / Software Selection
- Cloud Planning, Installation and Support
- Plus more
NEVER WORRY ABOUT CNC ISSUES AGAIN!!
Get the Industry’s most experienced CNC consultants to Proactively Monitor & Support your OneWorld / EnterpriseOne Architecture for a flat monthly fee!
When you call or email us you’re not calling or emailing ‘Response Line’ rookies. All Service Levels include a Single Primary Contact and a backup Secondary Contact so when you contact us you are communicating directly to your dedicated support person!!
We’ll even attend your staff meetings by phone and send you Weekly Progress / Status Reports complete with prioritized findings, recommendations and suggestions!
We provide remote OneWorld / EnterpriseOne CNC / Technical support that will cover your Day to Day OneWorld administration to ensure a Stable, Error Free and Well Performing System.
Hiring full time, on-site staff is expensive, and it is not fool proof. You spend a lot of time, energy and money put into finding just the right person and then you never know just how long they will stay.
After that you still have to pay
- Salary Administration costs
- Bonuses Vacation Days / Holidays
- Benefits Sick Days/ Personal Days
- Training (J.D. Edwards & Equipment and Expenses Database)
Taking into account a 2 year + average learning curve to truly become an ‘experienced’ CNC resource, you may still end up dealing with a lot of lost productivity across your enterprise during their learning curve. Deploy any additional 3rd Party Hardware / Software necessary to fulfill this agreement
Here are A short list of services that Managed services providers can offer is:
- 24×7 Performance Monitoring
- Phone and Remote Support
- Managed security service including Cyber Security
- Software update management for all your servers and workstations
- 24×7 Help Desk support
- Data backup and Disaster Recovery
- Email Management System
- Hardware & Software procurement
- Cloud or on-premises server management (Public, Private and Hybrid)
- Device management for desktops, tablets, smartphones, servers, storage systems, networks and applications
- Monthly Management Reports (Executive summary or detailed)
- Business reviews/strategy sessions
Outsourcing routine infrastructure management to an experienced managed services provider lets you concentrate on running your business, with fewer interruptions due to IT issues.
IMPORTANT NOTES
All Services are done remotely for all Levels of Service except when client requests On-Site Support Any and All Expenses related to this agreement including Travel are not covered under this agreement and will be billed separately.